![]() Fixed an issue that prevented the session ID from being recoded when using MSDynamics integration.Unassigned Dashboard Templates are not Displaying (Work Item 35535) Fixed an issue where unassigned Dashboard Templates would not display for an Administrator.Agent Bulk Edit "Select" Checkbox Does Not Select From All Pages (Work Item 35485) Fixed the Select option on the Bulk Edit page so that it selects from all pages.Fixed an issue where applying the Group filter to a report caused Teams to display incorrectly.Corrected an issue where transfers to contacts were not being properly counted.Fixed an issue that caused a talk time discrepancy in the database.Fixed an issue that recorded after call time for two agents on a single call.Corrected an issue that caused an incorrect count of transfer requests.Corrected an issue that caused Consults and Invites to be added to offered session counts.Ensured that all agents who participate in a call are displayed in the Additional Agents column of Reports.Corrected the way some data is added to the database for more accurate reporting.The 5.0.10 Cumulative Update includes the latest additions, changes, and fixes from prior 5.0.x cumulative updates as well as the following. General improvements have been made to the Clarity Connect product.Corrected an issue with the Agent Data report that switched Answered Session and Started AV Calls.Resolved an issue that prevented a supervisor from transferring a call after a Silent/Whisper join.Fixed an issue that caused an agent to receive a RONA if a callback is requested while the session is being offered to them.Corrected the toast notification displayed for a callback session.Corrected an issue with the After Call timer that caused the time to skip.Fixed an issue that caused the DOD search to become stuck if an incoming call is answered.Corrected an issue where no After Call time was provided following a DOD call.Fixed an issue that caused an incorrect wait time to be displayed on the transfer card when performing a Queue Transfer.Fixed an issue that removed the original agent if a supervisor took over the call after a Silent Join.Corrected an issue that alerted an agent their call is being Silent Joined.Fixed an issue with the IM Prompts page to correctly display the configured prompts.Corrected an issue that caused a Set Language node to terminate unexpectedly.Added a toast notification if escalating an IM to an AV call fails.Music Rescue now correctly detects iTunes 9.x+ "iTunes Media" folders.Numerous improvements to licensing, including an in-app store.Improved support for iPods introduced since September 2009, including the new touch-screen nanos. Overall, Music Rescue is an excellent recovery utility for anyone who has lost their precious tunes. It does however include backups of your album art. Ratings, Play Counts and Last Played info are not recovered, although these are hardly the most important things on your mind if you've just lost your entire music collection. There are a few drawbacks to Music Rescue. This gives you less control over the tracks you recover and instead simply recovers everything at once. There is also one other way to perform recovery and that's via 'QuickRecover'. That's it - once the progress bars have completed, your backups will be complete. For each source - whether it be podcasts, music or videos - you can configure exactly how and where they are copied before you hit the copy button. When you've selected the tracks you want to save, click 'Copy' in the bottom-right hand corner. ![]() You can also search through the track listings using the search box at the top. On the right you have the track listings corresponding to each one, featuring the rating, artist, track duration, etc. ![]() On the left, you have your device and data available such as Music, Video and Podcasts. Once you've connected your device, the main window is split into two areas, not unlike iTunes. The interface is elegant and it's almost impossible to go wrong because everything is so clearly displayed. Music Rescue is a superbly presented and executed program throughout.
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